1. Introduction
1.1. As an regulated RICS firm, we have in place a Complaints Handling Procedure (“CHP”), which meets the regulatory requirements. Our CHP has two stages. The First Stage of our CHP gives ABS the opportunity to investigate and consider your complaint. ABS will try to resolve your complaint to your satisfaction. In the event you are not satisfied with our response, you will have the opportunity to proceed to our Second Stage. The Second Stage gives you the opportunity to have your complaint reviewed and considered by an independent provider, approved by RICS.
2. Investigatory Stage
2.1. We request that all complaints are in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Andrew Stupple
ABS Construction Claims Limited
Adonai House, 6 Cedar Wood Close, Fair Oak, Eastleigh, Hampshire
SO50 7LN
07967242858
2.2. We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within 7 days. If we cannot give you a full response, we will update you within 28 days.
3. Escalation Stage
3.1. If we are unable to agree on how to resolve your complaint then you can take your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to use the following redress providers:
For Business-to-Business clients:
RICS Dispute Resolution Service
55 Colmore Row,
Birmingham,
B3 2AA
020 7334 3806